Refunds & Disputes
Last updated: June 2026
We want every transaction on Tokebe to feel safe. Here's how refunds, disputes, and protection work.
1. Contact unlocks
If the contact details you unlocked are wrong, unreachable, or the professional is unresponsive, report it within 7 days and we will refund or credit your unlock fee after review.
2. Package orders are protected
When you order a package and pay through Tokebe, your payment is held safely (escrow) and is only released to the professional after the work is delivered and a short hold period (up to 7 days) passes.
3. Raising a dispute
If something goes wrong, open a dispute from your order before the hold period ends. The funds stay held while our team reviews the case — they are not released to the professional in the meantime.
4. How we resolve it
Our team reviews both sides, the chat history, and any deliverables, then decides a fair outcome: a full refund, a partial refund, or release to the professional.
5. Off-platform deals are not protected
If you arrange or pay for work outside Tokebe, we cannot protect the payment or mediate a dispute. Always transact through Tokebe to stay covered.
6. Affiliate commissions on disputes
Any affiliate commission tied to a disputed transaction is held separately and only paid (or reversed) once the dispute is resolved.
Need help with an order? Email hello@tokebe.com with your order details.